NextGen RV Detailing TERMS and AGREEMENTS
NextGen RV Detailing Terms and Agreements
Welcome to NextGen RV Detailing. By engaging our services or the presence of our employed members, you agree to the following terms and agreements:
Cancellation Policy
NextGen RV Detailing offers free rescheduling if notified within 72 hours of your appointment. Rescheduling requests after this period are subject to a 5% rescheduling fee based on the final service cost. Cancellations made after a deposit is placed forfeit the deposit, which constitutes 30% of the service cost. In case of inclement weather, appointments may be rescheduled at your convenience.
We reserve the right to cancel or refuse service in hazardous working conditions or situations endangering our team's safety. Pets must be managed to prevent interference with service.
Customer Presence and Service Conduct
While we value customer suggestions, we encourage customers not to be present during service provision to ensure uninterrupted workflow. Inspections should be conducted post-service completion.
Military Duty and Service Interruptions
Services may be postponed if our detailers are called for military duty, with resumption scheduled promptly thereafter. Detailing fees for interrupted services remain unchanged until completion.
Service Provider Safety
Our service providers deserve a safe work environment free from abuse or harassment. We reserve the right to terminate service under such conditions without refund.
Damaged Property
We do not assume responsibility for pre-existing damages or those not directly caused by our services. Customers may request additional paid services on damaged areas at their discretion.
Payment and Pricing
Payment is required before service commencement. Prices may fluctuate before scheduling and post-service, with additional costs applicable for specific service conditions.
Refund Policy
Refunds are issued solely for damages directly caused by our services. No refunds are provided for customer-initiated service terminations unless determined otherwise.
Security and Surveillance
Certain personnel may carry concealed firearms for personal protection, with customer permission. Video/audio surveillance may be employed during services for safety purposes.
Fees and Charges
Mobile services incur a $30 base fee plus $3 per mile. A removal fee applies to personal items left in vehicles, while biohazards necessitate additional charges starting at $200.
Customer Privacy
Customer information is collected for internal use only and is never shared or sold.
Customer Service Promise
We strive for positive customer interactions and address feedback promptly to ensure customer satisfaction.
Thank you for choosing NextGen RV Detailing. For any queries or further information, please contact us directly.